Is there a per-seat fee?
No. Pricing is per rooftop and includes unlimited users in your nine system roles — admin, GM, sales managers, salespeople, BDC, F&I, service, marketing, and platform owner.
What counts as an AI interaction?
One inbound + outbound exchange handled by Madison AI counts as one interaction, regardless of tool calls. Auto follow-ups within the same conversation thread don't compound.
Can I add stores mid-term?
Yes. New rooftops are pro-rated to the cycle. UUID-based store provisioning and user_store_assignments apply on day one.
Do you offer migrations?
We import customer, lead, sales, and trade-in history from common CRMs. Migration scope is included on Anvil and Foundry; Forge migrations are quoted separately.
Is service / parts pricing different?
Service is included via the Service Department toggle, which can be hidden per store if you don't run a service drive on that rooftop.