Who is included on a plan?
Every user in your nine system roles — admin, GM, sales managers, salespeople, BDC, F&I, service, marketing, and platform owner.
What counts as an AI interaction?
One inbound + outbound exchange handled by Madison AI counts as one interaction, regardless of tool calls. Auto follow-ups within the same conversation thread don't compound.
Can I add stores mid-term?
Yes. New rooftops can be added at any time. UUID-based store provisioning and user_store_assignments apply on day one.
Do you offer migrations?
We import customer, lead, sales, and trade-in history from common CRMs. Migration scope is included on Growth and Enterprise; Starter migrations are scoped separately.
Is service / parts included?
Yes. Service is included via the Service Department toggle, which can be hidden per store if you don't run a service drive on that rooftop.